Owode Marketplace Notice & Takedown Policy

Last Updated: March 1, 2025

1. Introduction

Owode Marketplace is committed to protecting intellectual property rights while empowering sellers across Nigeria and Africa. This policy explains how we handle complaints related to trademark, copyright, and other IP violations on our platform.

If you believe a product listed on Owode Marketplace infringes your rights, this document provides a clear process for reporting it.

2. What Can Be Reported?

You may submit a takedown request if you are the rightful owner or an authorized representative of:
A trademark (e.g., a brand name, logo, or slogan used without permission).
A copyrighted work (e.g., photos, videos, text, or designs copied without permission).
A patent (e.g., a unique invention that has been unlawfully replicated).
Counterfeit goods (e.g., fake or unauthorized reproductions of a branded product).
False claims of authorization (e.g., sellers pretending to be official resellers of a brand).

3. How to Submit a Takedown Request

If you believe a listing violates your rights, follow these steps:

Step 1: Gather Evidence

Prepare supporting documents such as:

• Proof of ownership (e.g., trademark certificate, copyright registration, business registration documents).
• Details of the infringing product (product name, URL, or screenshot).
• Your contact information (name, company name, email, phone number).

Step 2: Submit the Complaint

Use our online Takedown Request Form https://owodestore.com/report

Your complaint must include:

• A clear description of the infringing product.
• Your proof of ownership or authorization.
• A statement confirming that the complaint is made in good faith.

Step 3: Review & Investigation

Owode will:

1. Acknowledge receipt of your complaint within 48 hours.
2. Temporarily suspend the disputed product while reviewing the claim.
3. Notify the seller and request a response (within 5 working days).
4. Decide whether to remove the product or reinstate it based on evidence.

4. What Happens After a Takedown Request?

If the Complaint is Valid:

• The product will be removed from Owode Marketplace.
• Repeated violations may result in seller suspension or a permanent ban.
• The seller may be asked to prove their authorization before re-listing similar products.

If the Complaint is Invalid or Incomplete:

• The product will remain active.
• The complainant may be asked to submit more evidence.
• If the claim is found to be false or misleading, Owode reserves the right to take legal action.

5. What Happens to Sellers Who Repeatedly Violate IP Rights?

Owode Marketplace enforces strict action against sellers who repeatedly sell infringing products, including:
Warnings issued for the first violation.
Temporary suspension for repeat offenses.
Permanent banning for continuous violations.

If a seller believes their product was removed unfairly, they can submit an appeal within 7 days by providing proof of authorization.

6. Contact Us

For further assistance, contact Owode Marketplace’s legal team:
Email: support@owodestore.com

7. Final Note

Owode Marketplace respects all intellectual property rights, but we do not act as legal judges. Disputes between buyers, sellers, and third parties should be settled through legal channels if necessary.

This policy is subject to change as Owode Marketplace evolves. All users must comply with these rules to continue selling on the platform.

By using Owode Marketplace, all sellers agree to abide by this policy.