Owode Marketplace Privacy Policy

Last Updated: December 14, 2024

Welcome to Owode Marketplace!
Your privacy is important to us. So, feel at home!

This Privacy Policy explains how Owode Marketplace, operated by Daretics LTD (a company registered in Nigeria), collects, uses, discloses, and protects your personal information when you visit, use, or interact with our platform (www.owodestore.com). This Policy complies with the Nigeria Data Protection Regulation (NDPR) and the General Data Protection Regulation (GDPR).

By accessing or using our platform, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use the platform.

1. Information We Collect

We collect personal and non-personal information when you use our platform.

1.1. Personal Information

We may collect the following types of personal information:

• Identity Information: Name, username, email address, phone number, address, and government-issued identification (for verification purposes).
• Transaction Information: Payment details, billing/shipping addresses, and transaction history.
• Account Information: Login credentials and account preferences.
• Communications: Any messages, reviews, or inquiries sent via our platform.

1.2. Non-Personal Information

We automatically collect information about your device and usage, including:

• Technical Information: IP address, browser type, operating system, and device identifiers.
• Usage Information: Pages viewed, time spent on the platform, and search queries.
• Geolocation Data: Approximate location based on your IP address.

2. How We Use Your Information

We use the collected information to:

2.1. Provide Our Services

• Facilitate transactions between buyers and sellers.
• Process payments securely.
• Deliver products or services.

2.2. Enhance User Experience

• Personalize content, product recommendations, and offers.
• Improve platform functionality and usability.

2.3. Marketing and Communication

• Send promotional offers, newsletters, and updates (only with your consent).
• Notify you of platform changes, security updates, and policy changes.

2.4. Legal and Compliance Obligations

• Detect, prevent, and address fraud or illegal activities.
• Comply with applicable laws and regulatory requirements.

2.5. Analytics and Research

• Analyze user behavior to improve our services.
• Conduct market research and monitor trends.

3. Legal Basis for Processing Your Information

Under the GDPR and NDPR, we process your data based on:

• Your Consent: When you opt-in to receive marketing communications or allow cookies.
• Contractual Obligations: To facilitate transactions and provide services.
• Legal Compliance: To meet legal obligations and resolve disputes.
• Legitimate Interests: To enhance security, improve our services, and prevent fraud.

4. How We Share Your Information

We may share your information with:

4.1. Service Providers

Third-party vendors who assist us in payment processing, delivery, analytics, marketing, and IT services.

4.2. Business Partners

Collaborators or affiliates for joint promotions or partnerships, where applicable.

4.3. Legal Authorities

Regulators, law enforcement, or courts if required by law or to protect our legal rights.

4.4. Other Users

• Basic profile information and reviews may be visible to other users.
• Buyers and sellers exchange limited contact information during transactions to complete orders.

5. Data Retention

We retain personal information for as long as:

• Necessary to provide our services.
• Required to comply with legal or regulatory obligations.
• Relevant for dispute resolution or fraud prevention.

Once retention is no longer necessary, we securely delete or anonymize your data.

6. Your Rights

Under GDPR and NDPR, you have the following rights regarding your personal information:

6.1. Access and Rectification

• Request access to your data.
• Correct incomplete or inaccurate information.

6.2. Deletion

Request deletion of your data where applicable, such as when it is no longer necessary.

6.3. Restriction of Processing

Request that we limit processing of your data under certain conditions.

6.4. Data Portability

Request a copy of your data in a machine-readable format.

6.5. Withdrawal of Consent

Withdraw your consent for specific processing activities, such as marketing communications.

6.6. Objection to Processing

Object to processing based on legitimate interests or for direct marketing.

To exercise these rights, contact us at support@owodestore.com.

7. Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies to:

• Recognize repeat visitors.
• Analyze user behavior for improvement.
• Display personalized advertisements.

You can manage or disable cookies through your browser settings. However, this may affect the platform’s functionality.

8. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of sensitive information (e.g., payment data).
• Regular system audits to detect vulnerabilities.
• Restricted access to personal data.

While we strive to protect your data, no method of electronic storage or transmission is completely secure.

9. Cross-Border Data Transfers

If your data is transferred outside Nigeria or the European Economic Area (EEA), we ensure that:

• Transfers comply with NDPR and GDPR standards.
• Adequate safeguards are in place, such as standard contractual clauses or equivalent mechanisms.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

11. Children’s Privacy

Owode Marketplace is not intended for children under 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, contact us to delete it.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date.

13. Contact Us

For questions, concerns, or to exercise your data rights, contact us at:

Email: support@owodestore.com