November 18, 2024
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Help Center
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- Help Center
Get the Help You Need, When You Need It
Get Started
Learn how to sign up, set up your store, and start selling on Owode Marketplace.
Your Account
Manage your account settings, personal info, and preferences with ease.
Returns
Understand our return policy and how to process returns quickly and efficiently.
Payment
Find details on payment methods, transactions, and troubleshooting payment issues.
Product Support
Get help with product listings, descriptions, and ensuring quality standards.
Rewards & Point
Discover how our rewards system works and how you can earn points.
Security
Learn about our security measures to protect your data and transactions.
More Help
Explore additional support topics and find answers to other questions.
FAQ
Frequently Ask Questions
Got questions? We’ve got answers! Explore our FAQ section for helpful information and guidance.
Owode Marketplace is an online platform where Nigerian vendors and buyers connect to trade products and services seamlessly.
Simply click on “Sell on Owode” at the top of our homepage, choose “Vendor,” and follow the registration process.
We accept payments through major credit/debit cards, bank transfers, Pay Attitude, QR payment, and USSD channels
To initiate a return, visit the “Returns” section in your account dashboard and follow the provided instructions.
Once your order is shipped, you’ll receive a tracking number. Use it to track your order via the “My Orders” section or go to the Order tracking page (at the footer or header)
Visit our “Security” page for tips and contact our support team immediately if you suspect any issues.
Yes, join our rewards program to earn points on purchases and redeem them for discounts and offers.
Yes, but only within a specific timeframe. Visit the “My Orders” section to manage your order status.
You can reach us through the “Contact Us” page via live chat, email, ticket, call or by leaving a message.
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