We’ve introduced an exciting new chat feature on Owode Marketplace to make communication between buyers and sellers seamless!
How It Works
1. Access the Chat:
- Buyers are eligible to initiate conversation with sellers
- For Sellers, Go to the Live Chat section of your Seller Command Center ( Dashboard) to respond to a conversation.
- Buyers can message sellers directly from the product page or the seller’s store page.
2. Instant Messaging:
- Chat in real-time without leaving the platform.
- Exchange details about orders, product availability, and pricing.
- Stay Secure:
- All chats are monitored to ensure safe and professional interactions.
- Payment discussions should stay within the platform to ensure buyer and seller protection.
3. Stay Secure:
- All chats are monitored to ensure safe and professional interactions.
- Payment discussions should stay within the platform to ensure buyer and seller protection.
✅ Final Checklist Before Engaging in Chat
✔ Sharing of personal or payment details is strictly prohibited.
✔ Buyers are advised to not agree to make payment outside of the marketplace.
✔ Buyers protection can only be ensured if the chat stays within the marketplace
📞 Need Further Help?
If you need assistance using the chat feature, contact Owode Support and reach out via:
📧 Email | ☎ Call | 💬 WhatsApp Chat or write a Support Ticket